Store Policies

Returns

We must first be informed of your returns or exchanges via email or telephone before shipping us back your item.
Returned items must be in new, unopened, and unused condition.
Any unused items must be returned in original packaging within 14 days after purchase or delivery.
Shipping Charges are only refunded on damaged or defective items.
Returned Item(s) must be accompanied by the invoice and original packaging.

Exchanges & Processing

Exchanges will be processed within 5-10 business days after we have receive the exchanged item.
Any original shipping charges are non-refundable.
The customer is responsible for all return shipping charges unless the item received is incorrect or damaged.
Please allow 7-14 days processing time for returns or exchanges.

Request a Return or Exchange

Coupon Codes

Discount codes must be applied at time of checkout. You must press "Apply" to see the order total updated.
We cannot adjust any prices after the order has been submitted.
Only one code can be used on a purchase.
Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed.

Payment & Shipping

Payment Methods

Payment methods include PayPal, major credit cards (via PayPal).

PayPal registration is not required to pay with credit card.

Why PayPal?

PayPal is free to use, secure and is our chosen credit card processor. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make your payment quickly and easily. PayPal can be used to purchase items by credit card (Visa, MasterCard, Discover, debit card. Your Order will be shipped out or prepared for pick-up once confirmation of payment is received.

By using PayPal, you can trace the status of your payment and make purchases directly from your bank account. If you do decide to use your credit card through PayPal, nobody will see your credit card number (not even us) which will minimize the risk of unauthorized use. We do not store credit card or bank information on our servers. We want you to be confident in making purchases online with us by offering only the most secure payment options the internet offers.

How do I pay with PayPal?

After viewing your items on your shopping cart page, you can click "Pay with Credit Card" which will redirect you to PayPal's payment page.

Shipping Information

We offer fast and affordable shipping. Shipping includes a tracking number so you can regularly monitor the status of your delivery.

How do you ship packages?

We ship packages directly from our retail location located in Oakville, Ontario Canada.

Do you ship worldwide?

Currently, we only ship within Canada, we are working towards shipping international as soon as possible.

What about customs?

We are not responsible for any customs processing & fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

We use Canada Post's Real time shipping cost estimator to provide you with the exact cost of your shipment. This way the customers have the most fairest prices, and we will not try to profit off your shipment.

To use the Estimator; add your order to the cart, from the cart you can input your address for an estimation once you click update.

Do you provide tracking information?

Yes! All of our orders include a tracking number. You will receive an email once your order ships containing your tracking information. If you haven’t received tracking info within 48 hours of placing your order, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Legal Stuff

Privacy Policy for GolfLife

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT Do you store cookies?

By using our site, you accept the use of cookies for us to provide a better and more personalized experience. By registering to our site, you will automatically be enrolled in our email marketing programs to be provided with the latest news, discounts, promotions and content. We promise our users the ability to easily unsubscribe from our email marketing subscription through every email sent or contacting us at GolfLife.

How do you get my consent? When you provide us with personal information, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at GolfLife.

SECTION 3 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 4 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 5 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or prove of residence, or that you are the age of majority in your state or prove of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 6 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at GolfLife.

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